Customer Questions
How long will it take for my item to get delivered?
Depending on the level of customization in your gear will vary the time it takes to get to you. You will typically get your item within 7-14 business days of ordering. Most items however will ship much faster than that. Mugs are usually quickest while clothing and jewelry can take the longest.
How can I track my order?
When your order is shipped will be emailed out a tracking number which you can use to follow your package during its delivery journey. If for some reason a tracking number is not available, we will email you with information about your delivery.
We accidentally ordered the wrong size, how can we change it?
If the item hasn't been made yet, we can change the size of it still for you. If it's already on the way to you, then it's a bit tough because it's already been made. Please contact support and they will get the size changed for you, most people notice it right after they order and we can get it switched for them pretty easily. Send us an urgent email and we'll let you know how we can help.
The mug I received was broken, how can I get a new one?
Unfortunately, from time to time, mugs do get broken in transit. They are ceramic and if someone doesn't take good care of the package it can be broken. We have no problem sending you out one as a replacement if this happens. Please just send us a photo with the broken mug and your order details to support@reviewprime.com and we'll get you a new one out!